Mix and Match

Shipping policy

 

Processing Time:
All orders are processed within 1–3 business days after order confirmation.

Delivery Time:
Estimated delivery time is 5–10 business days, depending on your location within Saudi Arabia.

Shipping Charges:
Shipping charges (if applicable) are calculated at checkout and shown before payment.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery status.

Delays:
Delivery times may be affected by public holidays, customs clearance, or unforeseen courier delays.


Return & Refund Policy (7 Days)

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Return:

  • Item must be unused, unworn, and in original packaging

  • Item must be in the same condition as received

  • Proof of purchase is required

Non-Returnable Items:

  • Used or damaged products

  • Items returned without prior approval

Return Process:

To start a return, please contact our support team with your order number. Once approved, return instructions will be shared.

Refunds:

  • Refunds are processed after item inspection

  • Refunds are issued to the original payment method

  • Processing time: 7–10 business days

Damaged or Wrong Items:

If you receive a damaged or incorrect product, contact us within 24 hours of delivery with clear photos for quick resolution.